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FAQ

General

What is documenta?
What is documenta gGmbH? 
When is D16?
Who is the Artistic Director of D16?
Can I donate to D16?

Tickets and Shop

Where can I buy tickets?
Which tickets are available?
Who is eligible for discounted tickets?
What is an Accessibility Card and how can I obtain one?
What are Solidarity Tickets and who can access them?
Are free tickets available to tour guides, teachers, group lecturers, and students?
Are tickets transferable?
Can I redeem tickets on any day?
Are tickets valid for public transport?
Will tickets be personalized?
Where can I find my tickets purchased in the online shop?
Do online tickets need to be printed out?
What does the message “your order was not successful” mean?
Do you offer gift vouchers?
Can purchased tickets be exchanged or returned?
What happens if I lose my ticket or if the barcode is damaged?
Who is responsible for ticketing at D16?
Are there discounts for group ticket sales?

Exhibition Tours

Where can I book an Exhibition Tour?
What can I expect on an Exhibition Tour?
What tours does D16 offer?
Where do the Exhibition Tours start?
Can I book an Exhibition Tour for a group?
Can tickets for Exhibition Tours be added to exhibition tickets at a later date?
Are Exhibition Tours also offered for school groups?
Is it possible for groups to organize their own Exhibition Tour?
What are the conditions for accompanying persons during Exhibition Tours?

Visit

What are the opening hours?
Is the exhibition barrier-free?
Are animals allowed?
Is filming or photography allowed in the exhibition?
How do I find my way around?
Where can I find artworks from previous documenta exhibitions?
What is the best way to get to D16 in Kassel?
What transportation options do I have in Kassel?
Where can I book my accomodation?
Are there discounted travel options for school groups?
Where can I purchase merchandise?